http://www.consumeraffairs.com/news/man-removed-from-southwest-flight-for-tweet-about-rude-gate-agent-072414.html
Another one of those rubber meets the road situations regarding free speech in the digital age. In days gone by an irate customer would just threaten to write a letter, or sue. Of course this is from the vaunted world of commercial aviation where your personal rights are suspended anyway.