Given the nature of the post, and the response, I wonder if I'm not wasting time on another ru troll?

SMART has been built on a shoestring, by a largely dysfunctional Board, with what appears to me to be lackluster management, spending more time "managing" the dysfunctional Board, than "managing" the delivery of the project.

In my best professional opinion, systems like SMART should be running a minimum of fifteen minute peak service and at least half hourly off peak service. SMART's "penny wise" Failure to build adequate siding and DT capacity and a lack of vehicles precludes this service level.

Lack of adequate trained qualified personnel is another issue that all business is facing, especially in transportation, due to 30 years of low US birth rates, poor pay, and higher qualifications and training requirements. It seems it is being "used" as a very lame excuse for poor service levels. Which is nonsense, when compared to the real cause, which is a failure in the system design and inadequate equipment procurement

Of course, there's nothing wrong with SMART that can't be fixed, with better leadership, more money, and a management empowered to do the job, without micromanagement and/or deliberate sabotage by some members of what has been a dysfunctional Board.

What is amazing to me, given the poor current SMART service levels, is that they are doing as well as they are.