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SMART mechanical issue?
Author: Poon reports
Date: 01-25-2020 - 08:58
What mechanical issue made the train unable to go beyond Marin Civic Center Station? Equipment breakdown?
January 22,2020:
"We sincerely apologize for a communications error that occurred this afternoon and caused a long delay for passengers on our southbound 12:45 PM train. Due to a mechanical issue the train was unable to continue beyond the Marin Civic Center station and we arranged for a bus to transport passengers to the San Rafael and Larkspur stations.
"A communications error occurred between our staff and the bus driver, resulting in the driver going to the wrong site.
"And another mistake occurred when we failed to efficiently communicate with passengers waiting on the platform. We sincerely regret the inconvenience this delay caused. We did not perform to our usual high standards of customer service and will take measures to ensure this situation does not occur again."
Sonoma-Marin Area Rail Transit
January 22,2020:
"We sincerely apologize for a communications error that occurred this afternoon and caused a long delay for passengers on our southbound 12:45 PM train. Due to a mechanical issue the train was unable to continue beyond the Marin Civic Center station and we arranged for a bus to transport passengers to the San Rafael and Larkspur stations.
"A communications error occurred between our staff and the bus driver, resulting in the driver going to the wrong site.
"And another mistake occurred when we failed to efficiently communicate with passengers waiting on the platform. We sincerely regret the inconvenience this delay caused. We did not perform to our usual high standards of customer service and will take measures to ensure this situation does not occur again."
Sonoma-Marin Area Rail Transit
| Subject | Written By | Date/Time (PST) |
|---|---|---|
 SMART mechanical issue? |
Poon reports | 01-25-2020 - 08:58 |