I have met some wonderful Amtrak employees. I have also been in the presence of a lot of bad ones. On a Coast Starlight years ago I brought about my foldable bicycle. In its folded position it was smaller than a medium suitcase with not pedals or handle bars protruding. Car attendant had a huge fit and said I'd have to take the next days train because I had to purchase a bike box and check it in to baggage. The AC oversaw the whole commotion and after discussing with the Conductor, very gladly and happily let me and my little 3x1ft folding bike onto the luggage rack on board my sleeper. The car attendant was spewing all kinds of foul language jive talk under her breathe and walked off.