IMO, management style is a living thing. It tends to change all the time as people come and go in any organization; sometimes for better, sometimes for worse. Example: the Southern Railway in the late 1950's and early 1960's Brosnan era was about as hostile toward fans and nostalgia as one could get. Ditto the Norfolk & Western. One generation of top management later, both did a 180. See also: SP in the Biaginni era, and DRGW and SP in the Holtman era.

And which way it is is often in the eye of the beholder, thus it's difficult to be objective about such a subjective thing. We may dislike one or both for some perceived attitudes we attribute to them (real or imagined) while those who are employees or customers may see it totally differently and wonder what the big deal is.

Mr Randall, and perhaps some others, seem to base their perceptions on which railroad is more willing to drop everything else, put all freights in sidings, and treat every Amtrak train or fan train as though it's the most important thing on the entire railroad. While that might be emotionally appealing, it's nonsensical (IMO) from most any other viewpoint.

As far as fantrips go, those things have been delayed and/or have run late for many reasons literally since the beginning of fan trips back in the 1930's. Some reasons are legitimate, some not, some are acts of God or nature, some are the fault of the passengers themselves and some are caused by indifference or hostility by the host railroad.

I know of no form of human transportation that offers an ironclad, no-nonsense guarantee that it will operate on time all the time or be given preference over everything else. Yes, I know, Amtrak is supposed to have priority, and it pays a token amount to get that. That's the point; what Amtrak pays is a pittance compared to what the freights pay.