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Re: Sunbird Train Mart lack of ethics and organization
Author: Stan F
Date: 06-11-2013 - 08:56

Don't Make the Same Mistake Wrote:
-------------------------------------------------------
> douglasm Wrote:
> --------------------------------------------------
> -----
> > No comment on Sunbird, but I was thinking how
> the
> > times have changed. When I lived in The
> Springs
> > in the mid 70's the only model railroad store
> was
> > Lemke's Roundhouse, run by a guy out of his
> > garage. Not a big selection, but he would
> order
> > anything you wanted and stand behind it 100%.
> I
> > miss those kinds of places.....
>
> Well every other train book seller or hobby shop
> has stood by their product. If it gets damaged in
> shipping, they replace it or refund, and take
> responsibilty for their packaging
>
> Sunbird put $450 worth of books in a box without
> an iota of padding. It had 2mm of cardboard and
> nothing more. The boxes will inevitably hit other
> boxes and get tossed around. And this was AFTER I
> asked them at least five times to pack the
> shipment extra well. They ignored that request
> (which should be standard practice anyway) and
> then tried to blame both UPS and me for the
> damage.
>
> If they charge you for five books but then only
> send four, they make it right - either ship
> another book, or refund for the un-sent book.
> That's the way every other book dealer has
> operated, and I've purchased a whole lot of train
> books from a whole lot of sellers.
>
> Sunbird Train Mart shipped me a book to make up
> for the un-sent book and now claims I owe them
> payment for it again. In other words, I'd be
> charged twice for the same book.


Wow! You sure have a problem with repeating yourself.

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Subject Written By Date/Time (PST)
  Sunbird Train Mart lack of ethics and organization Don't Make the Same Mistake 06-09-2013 - 20:05
  Re: Sunbird Train Mart lack of ethics and organization George Andrews 06-10-2013 - 09:23
  Re: Sunbird Train Mart lack of ethics and organization Don't Make the Same Mistake 06-10-2013 - 12:22
  Re: Sunbird Train Mart lack of ethics and organization usmc1401 06-10-2013 - 13:51
  Re: Sunbird Train Mart lack of ethics and organization Pandora 06-10-2013 - 14:30
  Re: Sunbird Train Mart lack of ethics and organization Don't Make the Same Mistake 06-10-2013 - 14:37
  Re: Sunbird Train Mart lack of ethics and organization Don't Make the Same Mistake 06-10-2013 - 14:40
  Re: Sunbird Train Mart lack of ethics and organization douglasm 06-10-2013 - 18:33
  Re: Sunbird Train Mart lack of ethics and organization Don't Make the Same Mistake 06-10-2013 - 20:52
  Re: Sunbird Train Mart lack of ethics and organization Stan F 06-11-2013 - 08:56
  Re: Sunbird Train Mart lack of ethics and organization Don't Make the Same Mistake 06-11-2013 - 09:25
  Re: Sunbird Train Mart lack of ethics and organization P. Kepler 06-11-2013 - 09:28
  Re: Sunbird Train Mart lack of ethics and organization KRK 06-11-2013 - 13:27


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